Last updated: February 2026

At Dunholm Improvements, we are committed to protecting your personal information and respecting your privacy in accordance with UK data protection laws.

This policy explains how we collect, use and protect your personal data when you visit our website https://dunholm.co.uk or contact us in connection with our services.

1. Who We Are

Dunholm Improvements is a home improvement company based in Dundee, Scotland, UK.

We install windows, doors, stoves and Velux roof windows for customers throughout Dundee and surrounding areas.

If you have any questions about this policy, please contact us at:
📧 Email: contact@dunholm.co.uk
📞 Phone: [01382 524508]
📮 Address: [Dunholm Improvements, Unit 9, North Tay Works, 46 Loon’s Rd, Dundee, DD3 6AG]

2. What Personal Data We Collect

We may collect and process the following personal data:

 

    • Your name and contact details (e.g. phone number, email address, postal address)

    • Details about your enquiry or project

    • Browser and device data (via cookies – see Section 6)

    • Correspondence between you and Dunholm (e.g. emails, contact forms)

We do not knowingly collect data from anyone under the age of 18.

3. How We Use Your Data

We only use your data when necessary for:

 

    • Responding to enquiries or quote requests

    • Providing our services

    • Managing appointments and installations

    • Following up for feedback or customer support

    • Meeting legal obligations (e.g. accounting or warranties)

We will never sell your personal data or share it with third parties for marketing.

4. Lawful Basis for Processing

We only process your personal data under one of the following lawful bases:

 

    • Consent – e.g. when you submit a form

    • Contract – e.g. when providing a quote or completing work

    • Legal obligation – e.g. keeping records for HMRC

    • Legitimate interests – e.g. replying to an enquiry you made

5. How Long We Keep Your Data

We keep your data only as long as necessary for the purpose it was collected:

 

    • Enquiry data: up to 12 months

    • Customer project data: up to 7 years (for legal or warranty reasons)

    • Email communications: retained only while relevant

6. Cookies and Analytics

Our website may use cookies or similar technologies to enhance your experience. These may include:

 

    • Necessary cookies (for website functionality)

    • Analytics cookies (e.g. Google Analytics, if enabled)

You can control cookies in your browser settings.

7. Your Rights Under UK GDPR

You have the right to:

 

    • Access a copy of your personal data

    • Ask us to correct or delete your data

    • Withdraw your consent at any time

    • Object to or restrict certain types of processing

    • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email contact@dunholm.co.uk

8. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.

9. Third-Party Services

We may use trusted third-party services for:

 

    • Web hosting

    • Contact forms

    • Analytics

These providers are under strict confidentiality agreements and may only process your data as required for our services.

10. Policy Updates

We may update this privacy policy from time to time. Please check this page for the most current version.